Retail Plant Guarantee

Trees and shrubs purchased at Seoane’s are guaranteed for one year from the date of purchase. If your plants fail they will be replaced once, or a merchandise credit for the full purchase price will be issued once, if:

You have a printed receipt! No replacement or credit will be issued without a printed receipt.
They are purchased at full retail price. Plants purchased on sale are not eligible for replacement or merchandise credit.
They fail completely. (Plants that have minor dieback can be salvaged)
They are planted in a timely fashion (up to 10 days, must be stored in shade and watered daily prior to planting).
They are planted according to our Planting Guidelines and are watered according to our recommendations (Provided at the checkout counter) or Click here for printable Planting Instructions

All claims are at the sole discretion of Seoane’s Garden Center

PLANT GUARANTEE DOES NOT COVER:

Plants purchased at a discount of 20% or more.
Annuals, perennials, roses, sod, vegetables, houseplants, tropicals, vines, grasses, and live or cut Christmas trees.
Plants planted in containers such as window boxes, planters, etc.
Plants damaged by insects, diseases, or animals.
Plants that fail to flower.
Plants damaged by conditions beyond our control such as improper planting, insufficient care, extreme weather, winter die back or breakage, fire, accidents.
Plants that have suffered in appearance but are capable of recovering with proper care (Consult our Staff).
Plants that are transplanted.
Plants that have been previously replaced.

CUSTOMER REPLACEMENT PROCEDURE:

If at any time you have a question to the condition of a plant purchased at Seoane’s, please contact us for instructions to remedy the problem

(781) 878-1306

If determined that replacement is required, you must provide us with your original sales receipt and the plant. (At no time will we accept credit card receipts/ statements or canceled checks). Please DO NOT dig up and return plants unless we instruct you to do so. Thank you!